Question 1

Q: What are the wax melts made of?

Accepted Answer

A: Wax melts are crafted from high-quality, eco-friendly soy wax. This natural base ensures a clean and long-lasting burn, making them a sustainable choice for your home fragrance needs. We infuse our wax melts with a variety of premium, phthalate-free fragrance oils to create unique and captivating scents. Each product is handmade with care, reflecting our commitment to quality and personalization. Whether you're looking to enhance your ambiance or give a thoughtful, handcrafted gift, our wax melts are a delightful option that align with our values of sustainability and excellence.

Question 2

Q: How can I track my order from Bearded Family?

Accepted Answer

A: At Bearded Family, we aim to provide exceptional service from the moment you place your order to the time it arrives at your doorstep. As soon as your personalized product is crafted and shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to follow the shipping status of your order in real-time. Simply visit the carrier’s website and enter the tracking number provided to get up-to-date information on your shipment. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to ensure your experience with Bearded Family is seamless and satisfying.

Question 3

Q: What are the shipping methods and timeframes for purchases made through Bearded Family?

Accepted Answer

A: At Bearded Family, we take pride in painstakingly crafting each of our personalized, handmade products, from wax melts to bespoke items for charity. To ensure you receive your unique purchases securely and promptly, we offer several shipping methods.   1. Standard Shipping: This method typically takes 5-7 business days and is perfect if you're not in a rush. It's reliable and ensures your items arrive in great condition.  2. Expedited Shipping: If you need your order sooner, expedited shipping delivers your items within 2-3 business days. This is a great option for last-minute gifts or urgent needs.  3. International Shipping: For our international customers, we offer shipping that typically takes 10-14 business days, depending on the destination country’s customs and postal service.  4. Local Pickup: For those nearby, we also offer a local pickup option. This allows you to collect your order in person and save on shipping costs.  Every order is carefully packaged to ensure the utmost safety during transit. Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your parcel’s journey from our workshop to your doorstep.  We aim to provide a seamless and enjoyable shopping experience, reflecting our commitment to quality and customer satisfaction. If you have any questions about your order or specific shipping needs, feel free to contact our customer service team.

Question 4

Q: Where is Bearded Family located?

Accepted Answer

A: Bearded Family is based in the heart of the UK. Our central location allows us to handcraft and personalize our unique vinyl products for customers nationwide. While we do most of our business online to reach a wider audience, our headquarters is where all the magic happens. If you have any questions or need assistance, don't hesitate to contact us through our website. We're always here to help and ensure you get the best handcrafted products and services.

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